About Me
As a versatile IT professional, I bring a unique blend of technical expertise and a passion for teaching and mentorship. My experience spans the entire tech stack, from front-end development to back-end systems, as well as in-depth knowledge of technical support processes. This comprehensive skill set allows me to approach challenges from multiple angles, whether I'm coding a new feature, troubleshooting a complex issue, or explaining technical concepts to non-technical stakeholders. I thrive in dynamic environments where I can apply my diverse skills, and I'm equally enthusiastic about roles in IT support, software engineering, or any position that combines technology and problem-solving.
Resume
Skills
Languages
PythonShellJavaScriptTypeScriptCJavaGoRubyHTMLCSSSQLC++C#
Technologies
LinuxBurp SuiteOWASP ZAPMS Office SuiteGoogle WorkspaceJiraConfluenceWindowsTicketing systemsmacOSUnixGraphQLRuby on RailsDockerKubernetesAWSActive DirectoryREST APIsAzureGCPTerraformGitPostgreSQLMySQLMongoDBNode.jsExpressFlaskPandasMatplotlibReactGatsbyVue.jsGridsome
Soft Skills
Technical SupportCustomer SupportScriptingTroubleshootingRoot Cause AnalysisSystem ConfigurationActive ListeningAnalytical SkillsOrganizational SkillsAdaptabilityContinuous LearnerTeamworkTechnical DocumentationProblem SolvingIncident ResponseCommunication SkillsTechnical Escalations
Experience
Software Engineer
- Developed a new React frontend, transitioning from older Ruby on Rails app, working in a cross-functional Agile team to increase user retention by 45%
- Enhanced the company's Vue.js website by developing new pages, refining existing ones, conducting thorough testing and bug fixing, resulting in a 30% increase in efficiency
- Spearheaded implementation of internal wiki for company using Wiki.js and DigitalOcean, increasing productivity by 40%
- Designed and implemented secure and scalable AWS cloud infrastructure (VPC) using Terraform, significantly enhancing network security and efficiency while automating deployment processes
Security Software Engineer
- Developed an internal platform to orchestrate vulnerability scanning, streamline reporting and alerting via automated Jira ticket creation, and monitor 30,000+ security vulnerabilities across 2000+ Manulife applications
- Built an internal tool to automate penetration testing across Manulife's Jenkins CI/CD pipelines for security issues such as SQL injections, XSS, CSRF, and more, reducing security vulnerabilities by 50%
- Configured and deployed Docker containers across Azure Kubernetes Service for internal security hackathon
- Enhanced Manulife's application tracking system by utilizing NLP in Python with the spaCy model to filter resumes, increasing processing efficiency by 40%
Full Stack Developer
- Wrote backend services for RPA components within a microservices architecture, automating emails, spreadsheets, and image recognition, which lead to a 70% increase in customer productivity
- Created main user experience by designing and implementing core functionality of online RPA workflow editor
- Worked on internal tooling to speed up development of additions to RPA workflow editor by 50%
Full Stack Developer
- Developed a scalable enrollment platform that supports over 10,000+ users, enhancing the user experience on the Health Benefits Experience (HBX) application.
- Engineered robust database services and APIs, enabling seamless integration of new user information into health benefits reporting systems, improving data accuracy and accessibility.
- Modernized internal tooling, automating previously manual administrative processes for League administrators, resulting in a significant reduction in operational workload and processing time.
Technical Support Specialist
- Provided technical support with ServiceNow system to both officers and civilians, ensuring efficient resolution of IT-related queries at the helpdesk, decreasing ticket resolution time for helpdesk by 35%
- Demonstrated active listening to accurately understand 100+ client issues per week, offering reassurance and articulating clear, effective solutions
- Strengthened problem-solving skills by successfully resolving 200+ diverse technical issues, ranging from email synchronization problems to diagnosing and repairing 25+ instances of hardware failure
- Managed escalating tickets with senior support specialists, resolving 90% of issues on the first attempt, boosting customer satisfaction and service efficiency